Case "CRM development and integration, automation of counseling processes"
- Create a CRM system for a debt collection company.
- Create a business process mechanism to implement different strategies for communicating with debtors.
As a result, it was developed:
- Created from scratch, the business process engine.
- A list of external and internal microservices has been created to integrate into the IP PBX system.
- Created a convenient workplace design for contact center operators.
- The productivity of handling calls has been increased by more than 20%.
- ~ 30% fewer operating errors due to improvements in usability and automation.
- CTO, Vasyl Garazd