Goals:

• Organize a new secure communication channel, for site visitors and internet banking.

As a result, it was developed:

• The system of routing and waiting queues.
• Builder forms of automatic responses.
• Polling forms builder.
• Reports on the success of operators.
• Communication with the client under the SSL protocol.

Results:

• The number of people using internet banking has increased actively.
• The number of people leaving the site without communication with the operator has decreased by up to 20%.
• 5% decreased the number of calls on the 0800 line. The chat for the bank is free, unlike 0800.

Testimonials:

• Head of Dept, Serhii Baseiko