Case "CRM development and integration, automation of counseling processes" 


  • Goals:

    • Create a CRM system for a debt collection company.
    • Create a business process mechanism to implement different strategies for communicating with debtors.
  • As a result, it was developed:

    • Created from scratch, the business process engine.
    • A list of external and internal microservices has been created to integrate into the IP PBX system.
    • Created a convenient workplace design for contact center operators.
  • Results:

    • The productivity of handling calls has been increased by more than 20%.
    • ~ 30% fewer operating errors due to improvements in usability and automation.
  • Testimonials:

    • CTO, Vasyl Garazd