Goals:

• Create a CRM system for a debt collection company.
• Create a business process mechanism to implement different strategies for communicating with debtors.

As a result, it was developed:

• Created from scratch, the business process engine.
• A list of external and internal microservices has been created to integrate into the IP PBX system.
• Created a convenient workplace design for contact center operators.

Results:

• The productivity of handling calls has been increased by more than 20%.
• ~ 30% fewer operating errors due to improvements in usability and automation.

Testimonials:

• CTO, Vasyl Garazd