Case ā€¯Development and implementation of secure online chat for customer service" 

<strong>Case ā€¯Development and implementation of secure online chat for customer service">
  • Goals:

    • Organize a new secure communication channel, for site visitors and internet banking.
  • As a result, it was developed:

    • The system of routing and waiting queues.
    • Builder forms of automatic responses.
    • Polling forms builder.
    • Reports on the success of operators.
    • Communication with the client under the SSL protocol.
  • Results:

    • The number of people using internet banking has increased actively.
    • The number of people leaving the site without communication with the operator has decreased by up to 20%.
    • 5% decreased the number of calls on the 0800 line. The chat for the bank is free, unlike 0800.
  • Testimonials:

    • Head of Dept, Serhii Baseiko