Case ”Development and implementation of secure online chat for customer service"
- Organize a new secure communication channel, for site visitors and internet banking.
As a result, it was developed:
- The system of routing and waiting queues.
- Builder forms of automatic responses.
- Polling forms builder.
- Reports on the success of operators.
- Communication with the client under the SSL protocol.
- The number of people using internet banking has increased actively.
- The number of people leaving the site without communication with the operator has decreased by up to 20%.
- 5% decreased the number of calls on the 0800 line. The chat for the bank is free, unlike 0800.
- Head of Dept, Serhii Baseiko